Last updated 2026-01-27
Cancellation Policy
Questions: academy@docarchivecore.one
1. Contact
Refund and cancellation requests should be emailed to academy@docarchivecore.one with your enrollment reference and cohort name. We may call the phone number on file to confirm identity before processing sensitive changes.
2. Scope
This policy covers tuition-style payments for ScriptHarbor Academy courses listed with Korean won pricing. Separate statements of work for onsite workshops may include different cancellation clauses; those documents override this page when explicitly signed.
3. Process
After we acknowledge your email, finance reconciles any partial attendance within ten business days. Approved refunds return to the original payment method unless banking rules require an alternate rail.
4. Eligibility
Digital goods that were fully downloaded and cohorts that already passed the midpoint timestamp may be ineligible except where Korean consumer rules require otherwise. Introductory micro-courses under promotional pricing may be marked non-refundable at checkout.
5. Exceptions
If we cancel a cohort due to low enrollment or instructor illness, you may choose a full refund or a seat transfer. Force majeure events may delay processing but do not automatically void statutory rights.
6. Timeframe
Where eligible, you may withdraw within fourteen days of purchase provided live sessions have not started and custom materials were not delivered under a signed addendum. After approval, refunds typically sync within five to twelve business days depending on your issuing enterprise client bank.